Professional Hard Drive and Flash Data Recovery Services

 

Seagate Data Recovery Information


Maxtor | Seagate | IBM | WD | Hitachi | Toshiba | Samsung | Fujitsu | Quantum

seagate data recovery

These are some real problems experienced by Seagate hard drives we see in our lab. We are not affiliated in any way with hard drive manufacturers. All the information below is based solely on our experience and we do not make any claims regarding reliability of the specific model. We see mostly failed drives in our lab and therefore we don't have complete statistics.

Seagate Barracuda drives, and especially 7200.7, 7200.8, 7200.9 and 7200.10 series have a very common problem with heads. Seagate introduced new technology in this line - special coating for the platters that was supposed to protect magnetic layer. But in fact it caused more problems than protection. Under special conditions this coating starts to flake and tiny bits of this substance stick to the head read/write elements. Reading becomes more and more unstable, the drive starts losing tracks and at some point typical symptoms or bad heads appear - clicking, knocking, sweeping sounds: , , making the data inaccessible.

heads close-up

Typically data recovery in this case involves opening the drive in class 100 clean room and replacing head assembly from matching donor. But our engineers have developed special technological process for cleaning the heads and quite often it is sufficient to temporarily repair them for successful recovery. The fact that we often don't need to order donors for such drives makes data retrieval in our lab less expensive for our customers.

Another common issue with Seagate hard drives is damage to the components on the circuit board(PCBA). Hard drives in general are very vulnerable to overheating, power spikes and surges. Bad power supply unit combined with power streak is usually enough to burn spindle motor controller driver(SMOOTH chip) on the logic board. If this occurs the computer would reboot itself or shutdown completely, you would normally notice acrid smell and when powered on the drive would not spin up at all.

Non-spinning could also be a symptom of seized motor on multi-platter Seagate Barracuda drives. The drive would also make buzzing sound like it's trying to spin up. Data recovery in this case requires transplanting platters from bad drive into donor in clean room environment.

Seagate laptop Momentus drives also share some typical 2.5 inch HDD problems. One of them is heads sticktion to the platter surface.

heads close-up
Heads are normally parked on the parking ramp outside of the platters, but sometimes due to a fall or abnormal termination they fail to return to their regular parking position and are left on the surface. Immediately after the motor stops spinning they stick to the ideally smooth surface and it becomes impossible to release them without proper tools and experience. Don't attempt to open the drive by yourself - you will damage the platters for sure and this could make all your data unrecoverable.

There is one more problem that is typical for all hard drives: bad sectors. After some period of time magnetic media the platters are covered with starts to degrade and bad sectors develop.
Whenever the drive hits such unreadable bad sector it could start scratching, freezing, ticking and sometimes loud clicking: . This leads to further damage to the surface and causes more data loss. As soon as you start experiencing such symptoms while reading important files stop the drive immediately to prevent further data loss. In our lab we use special imaging hardware tools that are capable of reading raw sector data ignoring checksum check. That's usually the only way to retrieve as much data as possible from these sectors.

Seagate drives operate under special firmware microcode that could also fail sometimes. Typically hard drives with corrupted firmware spin up normally, do not click but still fail to initialize. Such drives could have one of the following symptoms:

  • HDD is not found in BIOS at all
  • shows up with wrong S/N or capacity,
  • fails to read any data or boot up operating system.
If you attempt to boot up from such drive or read any data from it you would get "Primary Master Hard Disk Fail", "No operating system found", "Drive Mount Failure", "Disk boot failure. Insert system disk and press enter", "USB Device malfunctioned", "S.M.A.R.T. Capable But Command Failed" or some other BIOS hard drive error message on boot.
One of Seagate's latest family, Barracuda 7200.11, specifically with FW versions SD15, DE12 and HP24, has especially high firmware failure rate. In such cases hard drive either doesn't show up in BIOS at all or identifies with 0 capacity. Unfortunately it is impossible to repair such drives without special equipment capable of accessing and repairing firmware modules in the hard drive firmware zone.

If you hear your Seagate hard drive making some other unusual noises visit our Hard Drive Sounds page for more typical sounds these drives make.

If you experience any of the problems above with your Seagate hard drive and need data recovered from it please fill out Fast Quote Form to get free upfront quote on data recovery from your failed HDD.

Please keep in mind that above information is based solely on experience of Datacent staff. We see mostly failed drives in our Lab and therefore we don't have complete statistics. All brands have their specific problems and there is nothing more reilable than regular backup.

Warning!
We have seen a number of websites lately cloning information from our pages.
Stay away from those companies. You can steal information but you can't steal knowledge and experience!

FAMILIES

Barracuda 7200.7
Barracuda 7200.8
Barracuda 7200.9
Barracuda 7200.10
Barracuda 7200.11
Barracuda NL35
Barracuda ES and ES.2
Barracuda ATA
Barracuda ATA V
Barracuda ATA IV
Barracuda ATA III
Barracuda ATA II
Barracuda ATA I
Barracuda 5400.1
Momentus 5400.1
Momentus 5400.2
Momentus 5400.3
Momentus 5400.4
Momentus 5400.5
Momentus 7200.1
Momentus 7200.2
Momentus 7200.3
DiamondMax 20
DiamondMax 21
DiamondMax 22
Cheetah
Medalist
Momentus
U series 5
U series X
U Series 9
U4
U6
U8
U Series X 10
U10
Cheetah 10K.7 Fibre Channel
Cheetah 10K.7 Ultra320 SCSI
Cheetah 10K.6
Cheetah 15K.4
NL35 Series
Cheetah 15K.3
Savvio 10K.2
Savvio 15K

MODELs for SATA/IDE/SATA II/SERIAL ATA/PATA 3.5" inch DESKTOP drives without reference to LBA P/N HDA CONFIG FIRMWARE DATE CODE


Barracuda 7200.12 (7200RPM, SATA-300 interface)

ST3160318AS 160GB
ST3250318AS 250GB
ST3320418AS 320GB
ST3500418AS 500GB
ST3750528AS 750GB
ST31000528AS 1TB

DiamondMax 23 (7200RPM, SATA-300 interface)

STM3160318AS 160GB
STM3250318AS 250GB
STM3320418AS 320GB
STM3500418AS 500GB
STM3750528AS 750GB
STM31000528AS 1TB

Barracuda LP (5900RPM, SATA-300 interface)

ST31000520AS 1TB
ST31500541AS 1.5TB
ST32000542AS 2TB

Barracuda XT (7200RPM, SATA-600 interface)

ST32000641AS 2TB

Barracuda 7200.7 PATA/SATA

ST3200822A
ST3200021A
ST3160023A
ST3160021A
ST3120026A
ST3120022A
ST380013A
ST380011A
ST340014A
ST3200822AS
ST3160827AS
ST3160023AS
ST3160021AS
ST3120827AS
ST3120026AS
ST3120022AS
ST380817AS
ST380013AS
ST380011AS
ST340111AS
ST340014AS

Barracuda 7200.8 PATA/SATA

ST3400832A
ST3400632A
ST3300831A
ST3300631A
ST3250823A
ST3250623A
ST3200826A
ST3400832AS
ST3400632AS
ST3300831AS
ST3300631AS
ST3250823AS
ST3250623AS
ST3200826AS

Barracuda 7200.9 PATA/SATA

ST3500841AS
ST3200827AS
ST3500641AS
ST3160812AS
ST3400833AS
ST3160212AS
ST3400633AS
ST3120813AS
ST3300822AS
ST3120213AS
ST3300622AS
ST3808110AS
ST3250824AS
ST3802110AS
ST3250624AS
ST3160210AS
ST3160211AS
ST3120810AS
ST3120811AS
ST3120210AS
ST3120211AS
ST3160810AS
ST3160811AS
ST3320633AS
ST3320833AS
ST340211AS
ST380811AS
ST380211AS
ST3402111AS
ST3500841A
ST3200827A
ST3500641A
ST3160812A
ST3400833A
ST3160212A
ST3400633A
ST3120814A
ST3300822A
ST3120213A
ST3300622A
ST3802110A
ST3250824A
ST3402111A
ST3320833A
ST3160210A
ST3250624A

Barracuda 7200.10 PATA/SATA

ST3750640AS
ST3300620AS
ST3750840AS
ST3300820AS
ST3500630AS
ST3250620AS
ST3500830AS
ST3250820AS
ST3400620AS
ST3200820AS
ST3400820AS
ST3320620AS
ST3250310AS
ST3250410AS
ST3160215AS
ST3160310AS
ST3160815AS
ST380815AS
ST380215AS
ST3320820AS
ST3750840A
ST3750640A
ST3500830A
ST3500630A
ST3400820A
ST3400620A
ST3320820A
ST3320620A
ST3300820A
ST3300620A
ST3250820A
ST3250620A
ST3200820A
ST3160815A
ST3160215A
ST3120815A
ST3120215A
ST380815A
ST380215A
ST340815A
ST340215A

Barracuda 7200.11 SATA

ST31000340AS
ST31000640AS
ST3750330AS
ST3750630AS
ST3500320AS
ST3500620AS
ST3500820AS
ST31500341AS
ST31000333AS
ST3640323AS
ST3320613AS
ST3160813AS

Barracuda ES

ST3750640NS
ST3750840NS
ST3500630NS
ST3500830NS
ST3400620NS
ST3400820NS
ST3320620NS
ST3320820NS
ST3250620NS
ST3250820NS

Barracuda ES.2

ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS

NL35.2

ST3500841NS
ST3500641NS

SV35.1

ST3250824SV
ST3500641SV
ST3500641AV
ST3250824AV
ST3160812AV

SV35.2

ST3250820SV
ST3320620SV
ST3500630SV
ST3750640SV
ST3250310SV
ST3750640AV
ST3500630AV
ST3320620AV
ST3250820AV
ST3160815AV

SV35.3

ST3500320SV
ST3750330SV
ST31000340SV

Barracuda ATA

ST328040A
ST327240A
ST320430A
ST313620A
ST310220A
ST36810A

Barracuda ATA II

ST330631A
ST320424A
ST315324A
ST330630A
ST310216A

Barracuda ATA III

ST340824A
ST330620A
ST320414A
ST315310A
ST310215A

Barracuda ATA IV

ST380021A
ST360021A
ST340016A
ST320011A

Barracuda ATA V

ST3120023A
ST360015A
ST340017A
ST380023A
ST330013A
ST3120023AS
ST380023AS
ST360015AS

Momentus 42.2

ST9100822A
ST9808210A
ST960821A
ST9402113A
ST930219A

Momentus 54

ST94011A
ST92011A
ST94811A
ST92811A

Momentus 4200.3

ST980811A
ST960813A
ST9408116A

Momentus 5400.2 PATA/SATA

ST9100823A
ST9808211A
ST960822A
ST9408114A
ST9308110A
ST9120821AS
ST9100824AS
ST98823AS
ST96812AS
ST94813AS
ST93811AS

Momentus 5400.3 PATA/SATA

ST9160821A
ST9120822A
ST9100828A
ST980815A
ST960815A
ST940815A
ST9160821AS
ST9120822AS
ST9100828AS
ST980811AS
ST960813AS
ST940814AS

Momentus 5400.3 Blade Serve

ST9160821SB
ST9120822SB
ST9100828SB
ST980815SB
ST960815SB
ST9402116SB

Momentus 5400.2 Blade Serve

ST9120821AB
ST9100824AB
ST98823AB
ST96812AB
ST94813AB

Momentus 5400.4 SATA

ST9250827AS
ST9200827AS
ST9160827AS
ST9120817AS

Momentus 5400.5 SATA

ST9320320AS
ST9250320AS
ST9200321AS
ST9160310AS
ST9120310AS
ST980310AS

Momentus 7200.1 PATA/SATA

ST910021A
ST980825A
ST96023A
ST94015A
ST910021AS
ST980825AS
ST96023AS
ST94015AS

Momentus 7200.2 SATA

ST9200420ASG
ST9200420AS
ST9160823ASG
ST9160823AS
ST9120823AS
ST9100821AS
ST980813ASG
ST980813AS

Momentus 7200.3 SATA

ST9320421AS
ST9320421ASG
ST9250421AS
ST9250421ASG
ST9160411AS
ST9160411ASG
ST9120411AS
ST9120411ASG
ST980411AS
ST980411ASG

OTHER 3.5 INCH FAMILIES

ST310014
ST310014A
ST310210
ST310210A
ST310211
ST310211A
ST310212
ST310212A
ST310215
ST310216
ST310220
ST310221
ST310221A
ST310230
ST310231
ST310232
ST310240
ST3107
ST312002
ST3120020A
ST3120022
ST3120023
ST3120023A
ST3120024A
ST3120024
ST3120025A
ST3120026
ST3120210A
ST3120213
ST3120813
ST3120814
ST3120827
ST3120A
ST31210A
ST3123A
ST31277
ST313021
ST313021A
ST313030
ST313032
ST313620
ST313623A
ST313640
ST3144A
ST3145A
ST315310
ST315311
ST315311A
ST315313
ST315313A
ST315320
ST315320A
ST315323
ST315323A
ST315324
ST315330
ST315330A
ST316002
ST3160021
ST3160022A
ST3160023
ST3160212
ST3160812
ST3160827
ST317221
ST317221A
ST317240
ST317242
ST3195A
ST320011
ST320014
ST320015
ST320015A
ST3200822
ST3200826
ST3200827
ST320410
ST320410A
ST320413
ST320413A
ST320414
ST320420
ST320423
ST320423A
ST320424
ST320430
ST320440
ST320440A
ST3211A
ST32167A
ST3240A
ST3243A
ST3250823
ST3250824
ST32530A
ST3271A
ST327240
ST328040
ST3283A
ST3285A
ST3290A
ST330011
ST330011A
ST330012
ST330012A
ST330013
ST3300622
ST3300831
ST330610
ST330610A
ST330620
ST330621
ST330630
ST33440A
ST3385A
ST340012
ST340012A
ST340014
ST340015
ST340015A
ST340016
ST340017
ST3400633
ST3400832
ST340111
ST340610A
ST340810
ST340810A
ST340823
ST340823A
ST340824
ST3413A
ST3420A
ST34250A
ST34313A
ST34314A
ST34348A
ST3500641
ST3500A
ST351A
ST351AX
ST351X
ST352AX
ST360012
ST360012A
ST360014
ST360014A
ST360015
ST360019
ST360019A
ST360020
ST360020A
ST360021
ST3600A
ST36424A
ST36561A
ST36811A
ST380011
ST380012
ST380012A
ST380013
ST380020
ST380020A
ST380021
ST380022
ST380022A
ST380023
ST380024
ST380024A
ST3802110
ST3808110

Other MOBILE / LAPTOP / NOTEBOOK / 2.5" DRIVES

ST9025A
ST9051A
ST9052A
ST9077A
ST9080
ST9080A
ST9096A
ST9100824A
ST91080A
ST910AC
ST9120821A
ST9120821
ST91350A
ST91430
ST9144A
ST9145A
ST91685A
ST9195A
ST92014A
ST920AC
ST92120A
ST92255A
ST9235A
ST92AC
ST93015A
ST93230A
ST9352A
ST93811A
ST94019A
ST94030A
ST9420A
ST94813A
ST9546A
ST95AC
ST96023
ST96812A
ST96812
ST980825
ST980829A
ST9810A
ST98823A

SEAGATE - MAXTOR DRIVES after acquisition

STM31000340AS
STM31000640AS
STM3160211A
STM3160211AS
STM3160212A
STM3160212AS
STM3160215A
STM3160215AS
STM3160813AS
STM3160815AS
STM3200820A
STM32320820A
STM32320820AS
STM3250310AS
STM3250320AS
STM3250620A
STM3250820A
STM3250820AS
STM3250824AS
STM3300620A
STM3320613AS
STM3320614AS
STM3320620AS
STM3320820A
STM3320820AS
STM3402111A
STM3402111AS
STM340211A
STM340211AS
STM340215AS
STM3500320AS
STM3500620AS
STM3500630AS
STM3500630AS
STM3500820AS
STM3750330AS
STM3750630AS
STM3802110A
STM3802110AS
STM380211A
STM380215A
STM380215AS
STM380815AS
STM940215A
STM960212A
STM980215A

External hard drives: Firewire 400/800 / USB / USB 2.0 / eSATA / 1394 / Pushbutton Backup

FreeAgent Go
FreeAgent Go Portable
FreeAgent Go for Mac
FreeAgent Xtreme
FreeAgent Desk
ST302504FDA1E1-RK
ST302504FDA1E1-RK
ST302504FDB1E1-RK
ST302504FDC1E1-RK
ST302504FDD1E1-RK
ST302504FDE1E1-RK
ST302504FDM101-RK
ST303204FDA1E1-RK
ST303204FPA1E2-RK
ST303204FPA1E3-RK
ST303204FPC1E2-RK
ST303204FPC1E3-RK
ST303204FPD1E2-RK
ST303204FPD1E3-RK
ST303204FPE1E2-RK
ST303204FPE1E3-RK
ST303204FPM102-RK
ST303204FPM103-RK
ST305004FDA1E1-RK
ST305004FDA2E1-RK
ST305004FDB1E1-RK
ST305004FDB2E1-RK
ST305004FDD1E1-RK
ST305004FDD2E1-RK
ST305004FDE1E1-RK
ST305004FDG201-RK
ST305004FDM101-RK
ST305004FDM201-RK
ST305004FPA1E2-RK
ST305004FPA1E3-RK
ST305004FPA2E3-RK
ST305004FPB1E2-RK
ST305004FPB1E3-RK
ST305004FPB2E3-RK
ST305004FPC1E2-RK
ST305004FPD1E2-RK
ST305004FPD1E3-RK
ST305004FPD2E3-RK
ST305004FPE1E2-RK
ST305004FPE1E3-RK
ST305004FPG203-RK
ST305004FPM102-RK
ST305004FPM103-RK
ST305004FPM203-RK
ST305005FJA105-RK
ST305005FJD105-RK
ST306404FDA2E1-RK
ST306404FDB2E1-RK
ST306404FDD2E1-RK
ST306404FDG201-RK
ST306404FDM201-RK
ST306404FPA2E3-RK
ST306404FPB2E3-RK
ST306404FPD2E3-RK
ST306404FPG203-RK
ST306404FPM203-RK
ST307504FDA1E1-RK
ST307504FDB1E1-RK
ST307504FDD1E1-RK
ST307504FDE1E1-RK
ST307504FDM101-RK
ST307504FPA1E2-RK
ST307504FPA1E3-RK
ST307504FPB1E2-RK
ST307504FPB1E3-RK
ST307504FPD1E2-RK
ST307504FPD1E3-RK
ST307504FPE1E2-RK
ST307504FPE1E3-RK
ST307504FPM102-RK
ST307504FPM103-RK
ST310005FDA1E1-RK
ST310005FDA2E1-RK
ST310005FDB1E1-RK
ST310005FDB2E1-RK
ST310005FDD1E1-RK
ST310005FDD2E1-RK
ST310005FDG201-RK
ST310005FDM101-RK
ST310005FDM201-RK
ST310005FJA105-RK
ST310005FJD105-RK
ST310005FPA1E2-RK
ST310005FPA1E3-RK
ST310005FPA2E3-RK
ST310005FPB1E2-RK
ST310005FPB1E3-RK
ST310005FPB2E3-RK
ST310005FPD1E2-RK
ST310005FPD1E3-RK
ST310005FPD2E3-RK
ST310005FPE1E2-RK
ST310005FPE1E3-RK
ST310005FPG203-RK
ST310005FPM102-RK
ST310005FPM103-RK
ST310005FPM203-RK
ST3120203U2-RK
ST315005FDA2E1-RK
ST315005FDB2E1-RK
ST315005FDD2E1-RK
ST315005FDG201-RK
ST315005FDM201-RK
ST315005FJA105-RK
ST315005FPA2E3-RK
ST315005FPB2E3-RK
ST315005FPD2E3-RK
ST315005FPG203-RK
ST315005FPM203-RK
ST3160203U2-RK
ST3160812U2-RK
ST3250601U2-RK
ST3250824U2-RK
ST3300601U2-RK
ST3320820U2-RK
ST3400601U2-RK
ST3500642U2-RK
ST3650640U2-RK
ST380203U2-RK
ST900803FGA1E1-RK
ST901203FGA1E1-RK
ST901203FGB1E1-RK
ST901203FGD1E1-RK
ST901203FGE1E1-RK
ST901203FGM101-RK
ST901603FGA1E1-RK
ST901603FGB1E1-RK
ST901603FGD1E1-RK
ST901603FGE1E1-RK
ST901603FGM101-RK
ST902503FAA2E1-RK
ST902503FAB2E1-RK
ST902503FAD2E1-RK
ST902503FAG201-RK
ST902503FAM2E1-RK
ST902503FGA1E1-RK
ST902503FGA2E1-RK
ST902503FGB1E1-RK
ST902503FGB2E1-RK
ST902503FGD1E1-RK
ST902503FGD2E1-RK
ST902503FGE1E1-RK
ST902503FGG201-RK
ST902503FGM101-RK
ST902503FGM201-RK
ST902503FJA105-RK
ST902503FJD105-RK
ST903203FAA2E1-RK
ST903203FAB2E1-RK
ST903203FAD2E1-RK
ST903203FAG201-RK
ST903203FAM2E1-RK
ST903203FBA2E1-RK
ST903203FBB2E1-RK
ST903203FBD2E1-RK
ST903203FBG201-RK
ST903203FBM2E1-RK
ST903203FDA2E1-RK
ST903203FDB2E1-RK
ST903203FDD2E1-RK
ST903203FDG201-RK
ST903203FDM2E1-RK
ST903203FGA2E1-RK
ST903203FGB2E1-RK
ST903203FGD2E1-RK
ST903203FGG201-RK
ST903203FGM201-RK
ST903203FJA105-RK
ST903203FJD105-RK
ST905003FAA2E1-RK
ST905003FAB2E1-RK
ST905003FAD2E1-RK
ST905003FAG201-RK
ST905003FAM2E1-RK
ST905003FGA2E1-RK
ST905003FGB2E1-RK
ST905003FGD2E1-RK
ST905003FGG201-RK
ST905003FGM201-RK
ST905003FJA105-RK
ST9100801U2-RK
ST9120801U2-RK
ST9160821U2-RK
ST940801U2-RK
ST960801U2-RK
ST980801U2-RK
STM303203OTA3E1-RK
STM310004OTA3E5-RK
STM310004OTB3E5-RK
STM315005OTA301-RK
STM320004OTA3E6-RK
STM905003OTA3E1-RK
9NK2AG-500
9NK2AE-500

Enterprise SATA/SCSI/SAS/Fibre Channel

ST3146707FC
ST3146707LC
ST3146707LW
ST3146807FC
ST3146807LC
ST3146807LW
ST3146854FC
ST3146854LC
ST3146854LW
ST3146854SS
ST3146855FC
ST3146855LC
ST3146855LW
ST318453FC
ST318453LC
ST318453LW
ST3250620NS
ST3250623NS
ST3250820NS
ST3250824NS
ST3300007FC
ST3300007LC
ST3300007LW
ST3300655FC
ST3300655LC
ST3300655LW
ST336607FC
ST336607LC
ST336753FC
ST336753LC
ST336753LW
ST336754FC
ST336754LC
ST336754LW
ST336754SS
ST3400620NS
ST3400632NS
ST3400820NS
ST3400832NS
ST3400833NS
ST3500630NS
ST3500641NS
ST3500830NS
ST373207FC
ST373207LC
ST373207LW
ST373307FC
ST373307LC
ST373307LW
ST373453FC
ST373453LC
ST373453LW
ST373454FC
ST373454LC
ST373454LW
ST373454SS
ST373455FC
ST373455LC
ST373455LW
ST3750640NS
ST3750840NS
ST9146802FC
ST9146802SS
ST936701LC
ST936701SS
ST936751FC
ST973401LC
ST973401SS
ST973402FC
ST973402SS
ST973402SS
ST973451FC
ST973451SS

OTHER - CompactFlash/D.A.V.E/DAVE

ST64022CF
ST68022CF
ST760SB17CA



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