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IBM Data Recovery Information


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ibm data recovery

These are some real problems experienced by IBM hard drives we see in our lab. We are not affiliated in any way with hard drive manufacturers. All the information below is based solely on our experience and we do not make any claims regarding reliability of the specific model. We see mostly failed drives in our lab and therefore we don't have complete statistics.

IBM(later Hitachi) is widely known in data recovery business for their line of DeskStar HDDs also known as DeathStars. These hard drives, mostly DTLA and AVER families, became infamous for their reportedly high failure rates. It is believed their problems were mainly connected with glass platters - new technology introduced by IBM in these hard drives. After some time magnetic layer started to fall off the platters creating dust inside the HDA(Head Disk Assembly) that led to massive head crashes and large number of bad sectors making the data inaccessible.

Apart from this IBM used soldering alloy of poor quality and had deficient PCB layout that caused looseness in contacts between the PCB and HDA that in turn led to firmware corruption. If you attempt to boot up from such drive or read any data from it you would get "Primary Master Hard Disk Fail" or "Operating system not found" or "USB Device malfunctioned" error or "S.M.A.R.T. Capable But Command Failed" or some other hard drive error on boot. It's critical at this point to stop any manipulations with the hard drive and send it for evaluation to our lab. Any further attempts to read these areas would shorten the drive's life and may result in further unrecoverable data loss.

Another common data loss problem for all IBM-Hitachi hard drives is burnt components on the circuit board(PCB). Hard drives are very vulnerable to power surges and bad power supply unit combined with power streak is usually enough to burn spindle driver chip on the PCB. If this occurs the computer would reboot itself, you would normally notice acrid smoke coming from your PC and upon power on the drive would not spin up at all.
If this is the case you can try PCB swap from another IBM drive of the same model but the chances of successful data recovery are close to 0. Moreover, newer drives sometimes "lock" incompatible PCB and after that PCB won't be able to work on the original donor drive. The fact is that most modern drives have special parameters in the ROM chip on the PCB called adaptives which are unique for this particular drive and these parameters should correspond to the HDA PCB was manufactured with. In our lab we are able to read ROM and NVRAM contents even from burnt logic boards and write it to the compatible donor board. After that donor PCB becomes fully compatible with the damaged drive and often data can be recovered after that.

There is one more problem that is typical for all IBM drives: bad sectors. After some period of time magnetic media the platters are covered with starts to degrade and bad sectors appear.
Whenever the drive hits such unreadable bad sector it could start freezing, scratching, ticking and sometimes loud clicking. If you happen to hear that unmistakable repeating scratching noise from your drive this is exactly your case. This leads to further damage to the surface and causes more data loss.
As soon as you start experiencing such symptoms while reading important files stop the drive immediately and send it to a data recovery lab. Any further attempts would just add up to the problems. In our lab we use special imaging hardware tools that are capable of reading raw sector data ignoring checksum check. That's usually the only way to retrieve as much data as possible from these LBAs.

Another quite common symptom Hitachi drives have is clicking or knocking sound. The drive spins up and the head starts clicking right away: , . Most often this a sign of a bad head and the drive needs heads swapped from a donor, but before doing any clean room work, it is very important to perform accurate diagnostics and eliminate a chance of possible firmware corruption that sometimes can also cause clicking.

If you hear your IBM hard drive making some other unusual noises visit our Hard Drive Sounds page for more typical sounds these drives make.

If you experience any of the problems above with your IBM hard drive and need data recovered from it please fill out Fast Quote Form to get free upfront quote on data recovery from your failed HDD.

Please keep in mind that above information is based solely on experience of Datacent staff. We see mostly failed drives in our Lab and therefore we don't have complete statistics. All brands have their specific problems and there is nothing more reilable than regular backup.

Warning!
We have seen a number of websites lately cloning information from our pages.
Stay away from those companies. You can steal information but you can't steal knowledge and experience!

FAMILIES

Deskstar
Ultrastar
Travelstar
Allicat
Microdrive
Excelstor

IDE / 3.5" PC DRIVE families

10GXP
34GXP
75GXP
60GXP
120GXP
180GXP

DESKTOP 3.5" drives models IDE/SATA/PATA/ATA

DALA-3540
DAQA-32700
DAQA-33240
DCAA-33610
DCAA-34330
DCHS-34550
DCHS-39100
DDRS-34560D
DDRS-39130D
DDYF-T09170
DDYF-T18350
DDYF-T36950
DDYS-T18350M
DDYS-T18350N
DDYS-T36950N
DFHC-C4X
DGHS-09Y
DGHS-318200
DGVS-39110
DHEA-34330
DHEA-34331
DHEA-36480
DHEA-36481
DHEA-38451
DJAA-31270
DJAA-31700
DJNA-351010
DJNA-351520
DJNA-352030
DJNA-352500
DJNA-370910
DJNA-371350
DJNA-371800
DJNA-372200
DLGA-23080
DMDM-10170
DMDM-10340
DMVS-18
DMVS-36
DMVS-9
DNEF-309170
DNEF-318350
DNES-309170W
DNES-318350W
DPEA-30540
DPEA-30810
DPEA-31080
DPES-30810
DPTA-351500
DPTA-352250
DPTA-353000
DPTA-353750
DPTA-371360
DPTA-372050
DPTA-372730
DPTA-373420
DRHL-36L
DRHS-36D
DRHS-36V
DRVL-09L
DRVL-18L
DRVS-09D
DRVS-09V
DRVS-18D
DRVS-18V
DSAA-3540
DSAA-3270
DSAA-3360
DSAA-3720
DSCM-10340
DSCM-10512
DSCM-11000
DTCA-23240
DTTA-350320
DTTA-350430
DTTA-350640
DTTA-350840
DTTA-351010
DTTA-351290
DTTA-351350
DTTA-351680
DTTA-371010
DTTA-371290
DTTA-371440
DTZN-0810SP
DTZN-1000TP
DTLA-305010
DTLA-305020
DTLA-305030
DTLA-305040
DTLA-307015
DTLA-307020
DTLA-307030
DTLA-307045
DTLA-307060
DTLA-307075
IC35L010AVVA07
IC35L010AVVN07
IC35L018F2D210
IC35L018F2DY10
IC35L018UCPR15X
IC35L018UWDY10
IC35L018UWPR15X
IC35L020AVER07-0
IC35L020AVVN07
IC35L030AVVA07
IC35L030AVVN07
IC35L036F2D210
IC35L036F2DY10
IC35L036UCPR15X
IC35L036UWDY10
IC35L036UWPR15X
IC35L040AVER07-0
IC35L040AVV207
IC35L040AVVA07-0
IC35L040AVVN07
IC35L060AVVN07
IC35L073F2D210
IC35L073F2DY10
IC35L073UWDY10
IC35L080AVER07
IC35L080AVV207
IC35L080AVVA07-0
IC35L080AVVN07
IC35L100AVER07
IC35L100AVVN07
IC35L120AVER07
IC35L120AVV207-0
IC35L120AVVN07
IC35L146F2DY10
IC35L146UWDY10
IC35L180AVV207

MOBILE / LAPTOP / NOTEBOOK / 2.5" DRIVE

DADA-24860
DADA-25120
DADA-25400
DADA-26480
DARA-206000
DARA-209000
DARA-212000
DARA-212001
DARA-215000
DARA-218000
DARA-225000
DBCA-203240
DBCA-204860
DBCA-206480
DBOA-2351
DBOA-2360
DBOA-2528
DBOA-2540
DBOA-2720
DCRA-22110
DCRA-22160
DCXA-208100
DCXA-210000
DCYA-214000
DDLA-21215
DDLA-21620
DGLA-23080
DHAA-2270
DHAA-2405
DHAA-2540
DHAS-2270
DHAS-2405
DHAS-2540
DJSA-205
DJSA-205000
DJSA-210000
DJSA-220
DJSA-230
DJSA-232
DJSA-232000
DKLA-22160
DKLA-223240
DKLA-23240
DKLA-24090
DKLA-24320
DLGA-22690
DLGA-23080
DMCA-21080
DMCA-21440
DPLA-21000A
DPLA-24480
DPLA-25120
DPRA-20810
DPRA-20810 XP
DPRA-21215
DPRA-21215 XP
DPRS-20810
DPRS-21215
DSOA-20540
DSOA-20540 2LP
DSOA-20810
DSOA-20810 2LP
DSOA-21080
DSOA-21080 2LP
DTCA-23240
DTCA-24090
DTCA-24800
DTNA-21800
DTNA-22110
DTNA-22160
DVAA-2810
DVAS-2810
DYKA-22160
DYKA-23240
DYKA-24320
DYLA-26480
DYLA-27900
DYLA-28100
IC25N006ATDA04
IC25N010ATCS04
IC25N010ATDA04-0
IC25N015ATDA04-0
IC25N020ATCS04-0
IC25N020ATCS05
IC25N020ATCX05
IC25N020ATDA04-0
IC25N030ATCS04-0
IC25N030ATDA04-0
IC25N040ATCS04-0
IC25N040ATCS05
IC25N040ATCX05
IC25T020ATCS04
IC25T048ATDA05
IC25T060ATCS05-0
IC25N020ATMR04
IC25N030ATMR04
IC25N040ATMR04
IC25N060ATMR04
IC25N080ATMR04

SCSI / SERVER / RAID / NAS / SAN

HUS157336EL3800
HUS157373EL3800
IC35L009UCD210
IC35L009UWD210
IC35L009XCD210
IC35L009XWD210
IC35L018F2PR15
IC35L018UCD210
IC35L018UCDY10
IC35L018UCPR15
IC35L018UCPR15-X
IC35L018UWD210
IC35L018UWPR15
IC35L018UWPR15-X
IC35L018XCD210
IC35L018XCPR15
IC35L018XWD210
IC35L018XWPR15
IC35L036UCD210
IC35L036UCDY10
IC35L036UCPR15
IC35L036UCPR15-X
IC35L036UWD210
IC35L036UWPR15
IC35L036UWPR15-X
IC35L036XCD210
IC35L036XCPR15
IC35L036XWD210
IC35L036XWPR15
IC35l073ESD210
IC35L073UCD210
IC35L073UCD210-0
IC35L073UCDY10
IC35L073UWD210
IC35L073UWDY10-0
IC35L073XCD210
IC35L073XWD210
IC35l146ESDY10
IC35L146UCDY
IC35L146UCDY10
IC35L146UWDY10-0

2.5" & 3.5" EXTERNAL MOBILE USB & FIREWIRE

09N4211
09N4255
22P7196



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