Preliminary diagnostics and quote.
Your first step in getting back your data is to fill out and submit our Online evaluation form.
Once you have submitted the required information, we will start working on your order. In the next 24-hour period, we will contact you and provide you with preliminary quote and further instructions regarding recovery process.

Shipping your media for a free evaluation.
The email you receive after filling out our online evaluation form will provide you with detailed shipping instructions. For a quick look at how you should pack your media please read our Shipping Information section.
If you live in the Ottawa area, we will be pleased to pick up your drive and even take it out of the computer if you don't feel comfortable doing this.

Free diagnostics and quote.
Once your media has reached our lab, our engineers will perform complex diagnostics procedures to find out exactly what the problems are. After the evaluation is completed we will contact you to report the results, with the estimated time and cost of the recovery based on the complexity of the problem.
At this point, you may decide to decline and your media will be returned to you in its original condition by the courier of your choice.

Recovery process.
After you approval, the recovery process begins.
During this time our engineers will perform complex operations including components switching and clean room repairs to gain full access to your data. The next stage involves imaging the data to an identical drive, so your original data will not be at risk. If your drive has lots of bad blocks, the imaging procedure may take a long time to proceed. Once the process is completed, we will retrieve all needed files and fix the logical problems, if any exist. If your hard drive file system structure is severely damaged, we may need to reconstruct the individual files manually.

Data return.
After successful recovery, we will immediately deliver your data to you on the media of your choice or via ftp. After returning your data we can provide you with assistance needed to install it on your system.